T
his page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

1. What kind  of domain names can I register?
2. How  long does it take for an application to be processed?
3. There is a limit on the number of domains per organization and per individual?
4. Who is the licensee of a domain name?
5. What is the charge for a new Web Address registration or re-registration? What payment methods are acceptable?
6. What is the procedure for renewal of the domain names?
7. Can I take my domain name with me when I move to another ISP?
8. I tried to move my domain name from one ISP to another.   However, users of my previous ISP can not access my new site, while everybody else can!  What is going on?
9. What  kind of changes can be made to a domain name and by who?
10. What  is the charge  to modify my domain name registration record?
11. Why is there a two-step procedure when requesting modifications to already registered domains through the Internet?
12. I changed my mind about the domain name that I registered.   Is it too late to change it?
13. Are there any refunds for relinquishing my domain name before the end of the calendar year?
14. Why is the initial registration fee proportional to the month of registration?
15. Will I be notified when changes are made to records with which I am associated?
16. How can I be sure a domain name under the CY TLD registrar is free right now?
17. Why is there a requirement for at least two name servers per domain?
18. I have used the host command to find out if a domain was registered and eventhough the reply was negative, when I requested the domain name through the CY TLD registrar, I was told that this domain is already registered.  What is going on here?
19. Exactly what are these ccTLDs that you are referring?   What other country code Top Level (ccTLD) domains exist? Whom should I contact if I want to register a domain under those ccTLDs?
20. What about the .com .net and  .org domains?   Where can I register domains under those TLDs?
21. I have heard of some new Top Level Domains. Where can I registered domains under those TLDs?


1.What kind  of domain names can I register?


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The CY TLD, is divided into thirteen SLDs (Second Level Domains) as follows:

ac.cy
Academic and Research Institutions
com.cy
All commercial institutions
net.cy
Internet Service Providers
gov.cy

Government (as interpreted at the international level) institutions/departments/organisations

org.cy
Not for profit associations or societies which have been registered at the Registrar of Associations and Societies
pro.cy

Professional organisations and associations.

name.cy

Names of natural persons.

ekloges.cy

Organisations or individuals affiliated with elections.

tm.cy

Trademarks officially registered at the Registrar of Trademarks.

ltd.cy
Private and Public companies with limited liability registered with the Registrar of Companies
biz.cy

Any other business which have been registered with the Registrar of Companies.

press.cy

Press related organisations and entities

parliament.cy

Cyprus House of Parliament and related entities.


2. How  long does it take for an application to be processed?


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Once  you have submitted a complete and correctly formatted domain name request form along with the registration fee, the University of Cyprus will attempt to process your request. You will be notified via e-mail when processing is complete.  This generally takes less than 72 hours. 


3. There is a limit on the number of domains per organization and per individual?


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There are no restrictions on the number of Domain Names ending in .cy which may be granted to the Registrant.



4. Who is the licensee of a domain name?


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License to use a domain name is issued to the organization/individual (registrant) which appears on the Part A1 and A2 of the registration form.  According to this, the license to use the domain is issued to the registrant.  It would be wise to check that the "ownership" information is not listed as the ISP, but rather as your own - company or personal name.   Please also note that E-Mail and physical addresses are crucial for proper registration and maintenance.

5. What is the charge for a new Web Address registration or re-registration? What payment methods are acceptable?


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The annual fee is 15.52
for one year and 25.87 for two years payable in advance.  For the initial registration the fee is proportional to the month of registration.  This fee covers processing, application, maintenance, registration and changes to the registration for the existing registration form.

Acceptable payment methods are:

1. Online Payments (through our website)
2. Bank transfer


Name of Bank: Bank of Cyprus
Account Number:0128-05-026780
Swift Code: BCY PCY2N-010
Currency: EUROS
Details on the bank advice slip: Company name, domain name

You can submit the necessary documentation/fees by post, scanned and sent by email or by fax at:

University of Cyprus
.cy DOMAIN NAME SERVICES
Kallipoleos 75,
P.O. Box 20537 , 1678 Nicosia
CYPRUS

6. What is the procedure for renewal of the domain names?


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All our customers receive a reminder (by post) from the Accounts Department of the .cy TLD Registry one month before the expiration date which is the end of the calendar year that must be settled the amount due before the expiration date.  If payment is not received by the due date, a final reminder will be sent giving another fifteen-day period to settle down the amount due. The domain name is subject to deactivation and deletion if the amount due is not settled.  It is the responsibility of the billing contact to settle all due payments within the time frame indicated above


7. Can I take my domain name with me when I move to another ISP?


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Absolutely.  If  you are the licensee of the domain name, then you are free to transfer it from one ISP to another.


8. I tried to move my domain name from one ISP to another.   However, users of my previous ISP can not access my new site, while everybody else can!  What is going on?


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Well, it looks as if your previous ISP has not updated the DNS servers.   Hopefully this is only an oversight that can be corrected with a phone call (they should either update or remove the DNS zone, as the case may be).We have seen some cases in the past where ISPs did this intentionally.  This was rationalized as a way to "influence" their ex-client, e.g. in cases of financial disputes.  This behavior is considered unacceptable and you should not tolerate it from any ISP.
The University of Cyprus can not, and will not, take sides in these kinds of disputes, aside from the above statement.

 

9. What  kind of changes can be made to a domain name and by who?


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The following changes can take place:

Action Licensee Administrative Technical

Change Administrative

 

 

 

Change Technical

 

Change Billling

 

Change ISP

 

Change Name Servers within the same ISP

 

 
10. What  is the charge  to modify my domain name registration record?


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There is no additional charge to modify your domain name record.  Standard updates are included in the registration and re-registration fees paid at the beginning of the registration period.

11. Why is there a two-step procedure when requesting dns modifications to already registered domains through the Internet?


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This is purely a security measure. The steps involved are as follows:
1. The administrative/technical contact sends an email request asking for some modifications on domains registered under the .CY TLD].
2. The .CY registrar checks whether this person has any rights on the requested domain names(s). If the person is not authorized to make the requested change(s), a negative reply is sent back. Otherwise, the .CY TLD registrar sends an email request for acknowledgement to the person who made the original request.
3. Upon receiving the request for acknowledgement, the contact replies to this email message without typing anything in the body of the message. If the contact has not seen this message before it means that someone has forged his email address and so he/she can send a negative acknowledgement to the .CY registrar in which case no changes will be made.
4. Upon receiving an acknowledgement from the contact, the .CY TLD will proceed with the requested changes.
5. After all changes have been made, the contact for the domain will be notified of the relevant changes.




12. I changed my mind about the domain name that I registered.   Is it too late to change it?


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Once you register a domain name, you cannot "un-register" it.  If you find that the domain name you choose no logner suits your business or personal needs, you should register another domain name.  The domain name you originally registered will continue to be registered to you until the end of the registration period   at which time you should notify the University of Cyprus of your intention to release it. Registration and re-registration fees are non-returnable.

13. Are there any refunds for relinquishing my domain name before the end of the calendar year?

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A domain name may be relinquished by the licensee upon notice to the University of Cyprus.  No refund of  fees will be made by the University of Cyprus for any time remaining until the end of the calendar year.
14. Why is the initial registration fee proportional to the month of registration?

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In an effort to reduce the overhead involved in renewing the domain names,  the University of Cyprus grants license to use a domain name under the CY TLD for the period of the initial registration until the 31st of December of each calendar year.
15. Will I be notified when changes are made to records with which I am associated?

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Upon registration, modification and removal of a domain name, all contacts for the domain will be notified of the action that took place.

16. How can I be sure a domain name under the CY TLD registrar is free right now?


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Evethough our online database is updated on a weekly basis, the latest registered domains (from the last database update) will not appear as being registered.  Registrants who want to be absolutely sure a domain is free, can download and install Cyberkit 2.4, a 32 bit network utility for Windows 95/98/NT which among other things can search the DNS space for domain availability.



17. Why is there a requirement for at least two name servers per domain?



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The most important reason is redundancy: If for any reason the primary name server is down or unreachable, at least one secondary name server should be able to answer DNS queries about your domain. See also RFC 2182, on "Selection and Operation of Secondary DNS Servers.


18. I have used the host command to find out if a domain was registered and eventhough the reply was negative, when I requested the domain name through the CY TLD registrar, I was told that this domain is already registered.  What is going on here?


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[It may just happened that from the time a registrant has queried the various name servers for availability of a given domain name until the DNS form was completed and submitted to the CY TLD registrar, another registrant has requested the same domain name and the CY TLD registrar was in the process of registering it.  Please note that the domains are registered on a first-come first-served basis and all request are treated equally.


19. Exactly what are these ccTLDs that you are referring?   What other country code Top Level (ccTLD) domains exist? Whom should I contact if I want to register a domain under those ccTLDs?


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The DNS structure contains a hierarchy of names. The root, or
highest level, of the system is unnamed. Top Level Domains (TLDs) are divided into classes based on rules that have evolved over time. Most TLDs have been delegated to individual country managers, whose codes are assigned from a table known as ISO-3166-1 (hence the ending CY for Cyprus) which is maintained by an agency of the United Nations.  These are called country code Top Level Domains, or ccTLDs.  Responsibility
for adoption of procedures and policies for the assignment of Second Level Domain Names (SLDs), and lower level hierarchies of names, has been delegated to TLD managers. Country code domains are each organized by a manager for that country. These managers are performing a public service on behalf of the Internet
community. A list of current TLD assignments and names of the delegated managers can be accessed at http://www.iana.org/cctld/cctld.htm.

20. What about the .com .net and  .org domains?   Where can I register domains under those TLDs?


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The registration of domains under the .com, .net and .org TLDs is now operated on a competitive basis and offered by a number of registries.  The starting point for these registries is http://www.internic.net/ .